Announcement Regarding COVID-19

Last updated 1 December, 2020

Guardian Vault’s response to the rapidly changing COVID-19 situation around the globe is guided by our foremost concern for our valued clients, staff and the wider community. We would like to provide you with some important information about how we will continue to provide our services to you in the current environment.

We take our duty of care to all those associated with our businesses very seriously and our response includes making changes in the way in which we provide our services to you.

What does this mean for you?

Guardian Vaults would like to inform clients of our amended operational hours that will be effective 1 December 2020. Access will be via appointment.

– 9am to 5pm Monday to Friday for the William Street Facility.

– 10am to 1pm Monday to Friday for the Collins Street Facility.

Clients who wish to access, can book an appointment via our booking system on our website.

If you have any questions regarding access or your account please contact Guardian Vaults on the email address at melbourne@guardianvaults.com.au

Service

Our dedicated staff will continue to assist you via email at  melbourne@guardianvaults.com.au with any account and billing enquiries, in addition to our online trading of bullion purchases through Guardian Gold.

Security

Our facilities remain at all times secure and protected. We have multiple layers of security, which function 24 hours a day regardless of whether we are open or closed. In addition to being monitored by different monitoring centres that are directly connected to the police, we have trained members of staff who also have access to our CCTV remotely.

Staff

These are unprecedented and challenging times for everyone. We would like to remind our clients that Guardian Vaults and Guardian Gold have been tirelessly dedicated to aiding the need of all our clients during this time and we will not tolerate disrespectful or abusive behaviour towards our staff during this closure period.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we take this opportunity to express our heart-felt thanks to all the healthcare workers, local communities, and organisations around the world who are working to contain this virus.

As we navigate through this unfamiliar situation, we will remain agile, adapting with the recommendations from the relevant authorities as they become available.

We thank all of our valued clients for their understanding, patience and support during this time.

We are currently experiencing a high volume of calls at the moment. We kindly ask that if you are unable to get through to us via phone that you contact us via email here.

Kind Regards,

The Guardian Vaults & Guardian Gold Team