Guardian Vaults Holdings (ABN 53 138 618 176 ), Guardian Vaults Melbourne (ABN 81 160 295 063), Guardian Vaults Sydney (ABN 79 160 295 054 ), and its related corporate bodies (collectively referred to as “Guardian”, “Guardian Vaults”, “GVM”, “GVS”, “us”, “we” and “our”) are subject to the National Privacy Principles set out in the Privacy Act 1988 (Cth).
The principles set out in this Guardian Privacy Disclosure Statement will apply to any personal information you provide to Guardian.
Collecting your information
We collect personal information in the course of our business dealings with you. Generally, and as appropriate, we will tell you why we are collecting personal information, when we collect it and how we plan to use it; or these things will be obvious when we collect the information. We may collect the following personal information: name; contact information including email, street address, and telephone number; demographic information such as postcode, preferences and interests; and other information relevant to customer surveys and/or offers. As a general rule we do not collect sensitive information (as defined in the Privacy Act). However, if we do, it will usually be for the purposes of facilitating our business dealings with you and, if the law requires us to, we will seek your consent to collect it.
How we collect and disclose your information
We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it; such as: internal record keeping; improvement of our products and services.
We may periodically contact you via your contact email, phone, or mail regarding: newsletters, promotional emails about new products, special offers or other information which we think you may find interesting; promotional information about third parties which we think you may find interesting; and for the purpose of market research.
Privacy Disclosure Statement
You may choose to communicate to us that you do not wish to obtain such material in the following ways: write to us at email@example.com indicating that you do not want your information to be used for direct marketing purposes; or if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at firstname.lastname@example.org. Additionally, if you choose to unsubscribe this will filter through to all communication channels relating to direct marketing.
Personal information is usually used or disclosed only after obtaining your consent. Your consent can be express or implied. You imply consent when we can reasonably conclude that you have given consent by some action you take (ie entering into an agreement with us), or when you decide not to take action.
Disclosure without consent
The circumstances where we may use or disclose personal information without your consent are very limited. We may disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; or to address fraud, security or technical issues. Such information will be disclosed in accordance with applicable laws and regulations.
Cross border disclosure
We do not transfer information that we collect about you, including personal information to countries outside Australia, unless you have provided consent to do so as part of an agreement you have entered into with Guardian. Whenever we transfer personal information, we will ensure that the information is transferred in accordance with this Privacy Disclosure and will comply with requirements of the Privacy Act that relate to trans-border data flows.
Other people’s information that you provide to us
If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us and ensure that a copy of this policy has been provided to the relevant person. So that, without further enquiry by us, we may collect, use and disclose such information for the purposes described above.
Links to other websites
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
We understand that you may be concerned about the security of the personal information we collect from you online. Accordingly, we have a variety of physical and electronic security measures to protect personal information from misuse, loss, unauthorised use, modification or disclosure. We maintain physical security over our paper and electronic data stores and premises, with an array of security systems and password protected access control, with individual user identifiers.
Access to information
You have a right to access most personal information we hold about you. Please contact our Privacy Officer (see below) to ask for access to your information or if you have a complaint concerning your information privacy. We may deny your request in some circumstances. If we do this we will tell you why.
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it. If you think that any information we hold about you is inaccurate, please contact our Privacy Officer (see below) and we will take reasonable steps to ensure that it is corrected.
Notice of change
If we make changes to this Privacy Disclosure, we will notify you (for example, by publication on this page). If the changes are material we will provide you with additional, prominent notice as appropriate under the circumstances (for example, a pop-up box or email).
Any queries you have regarding this policy or your personal information should be directed to our Privacy Officer:
Telephone: + 61 3 9606 0588
Postal address: Head Office, Scottish House
100 William Street
Melbourne Victoria 3000
Email address: email@example.com