FAQ's

My Account

What happens if I lose my keys/security tag?

You will be given a set of (2) uniquely coded identical keys when you establish an account with Guardian Vaults. For your security Guardian Vaults does not keep or make copies of keys.

 

In the event you lose one or both keys, you should contact the office of where your account is immediately, so that access is restricted. You must make an appointment with us, as it will be necessary to organise a locksmith to drill your lock. You must be present when a locksmith drills open your lock. You will be responsible for the cost of the locksmith and resulting repairs.

 

If you lose your security tag, you should contact the office of where your account is immediately, so that access is restricted. The fee for issuing a replacement security tag is currently $25. For security reasons, you cannot access your box without your security tag.

 

Security tags issued by Guardian Vaults are unique and cannot be used by any person other than you. For your security and the security of all our other clients, you must present valid original photographic identification to be issued a replacement security tag or for any lock drill to proceed (copies will not be accepted).

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