FAQ's

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What happens if I die?

Guardian Vaults encourages account holders to nominate a Next of Kin. This can be done by completing the Next of Kin section of the application form at the establishment of the account, any timeframe throughout or alternatively state in your Will that you have a safe deposit box.

 

Whoever informs us about your death should provide a certified copy of the death certificate.

In the event of a customer’s death, we are under no obligation to allow access to the safe deposit box to any person claiming to be the personal representative, unless such person shall produce to us.

  •       A certified copy of the Death Certificate.
  •       A certified copy of the Will. (Dependant on account type)
  •       A valid Grant of Probate or Letters of Administration.
  •       Photo ID and Proof of Address for all Executors and/or Administrators.

Please note: We have internal processes in place for all account types (Individual, Joint, SMSF, Trust, Business). Where a safe deposit box has two Licensees, the joint customer’s entitlement to access the box and administer the account remains pursuant to the Terms and Conditions.

*This is determined by the signatures on the Terms and Conditions and is not applicable to Nominated Registered Persons.

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